Title: SBNA Chat Widget for CCXAI Author: SBNA Software Solutions Pvt. Ltd Published: 7 d'agost de 2025 Last modified: 22 de setembre de 2025 --- Cerca extensions ![](https://ps.w.org/ccxai-chat-widget/assets/banner-772x250.png?rev=3340779) ![](https://ps.w.org/ccxai-chat-widget/assets/icon-256x256.png?rev=3340768) # SBNA Chat Widget for CCXAI Per [SBNA Software Solutions Pvt. Ltd](https://profiles.wordpress.org/sbna/) [Baixa](https://downloads.wordpress.org/plugin/ccxai-chat-widget.1.1.6.zip) * [Detalls](https://ca.wordpress.org/plugins/ccxai-chat-widget/#description) * [Ressenyes](https://ca.wordpress.org/plugins/ccxai-chat-widget/#reviews) * [Instal·lació](https://ca.wordpress.org/plugins/ccxai-chat-widget/#installation) * [Desenvolupament](https://ca.wordpress.org/plugins/ccxai-chat-widget/#developers) [Suport](https://wordpress.org/support/plugin/ccxai-chat-widget/) ## Descripció **Empower your website with AI-driven live chat.** The SBNA Chat Widget for CCXAI, developed by SBNA Software Solutions Pvt. Ltd., is designed to enhance your customer support with real-time, AI-powered communication through your CCXAI account. Perfect for e-commerce stores, SaaS platforms, or service-based businesses, this widget offers validated, intelligent chat interactions between your visitors and support agents. ### Key Features: * **Lightweight & Fast-Loading:** Ensures optimal performance without slowing down your site. * **AI-Powered Chat:** Leverages CCXAI’s advanced AI for smart message handling. * **Secure Sessions:** Uses your company credentials for protected communication. * **Easy Setup:** Configure via a user-friendly admin panel. * **Mobile-Friendly:** Responsive design works seamlessly across devices. * **GDPR Compliant:** Includes consent checkbox for data sharing. ### Ideal For: * Businesses seeking intelligent support automation. * Startups needing a reliable live chat solution without third-party dependencies. * Websites aiming to boost real-time visitor engagement. For more details, visit the official website: [https://ccxai.com](https://ccxai.com) ### Integrated Service This plugin integrates with your CCXAI account to load the chat widget within an iframe. It **does not rely on third-party services** outside of your CCXAI tenant. **CCXAI Customer Chat System** – **Purpose:** Renders a chat interface in an iframe for live agent interaction. – **Data Sent:** Includes Company Name, Customer App Code, a unique UUID (LoginUserId), and optionally user-submitted name, email, and phone number. – **Data Received:** Provides the UI and communication interface for live chat. – **When:** Triggered on chat form submission or session restoration via `sessionStorage`. – **User Consent:** Requires explicit consent via a checkbox before initiating chat (see Privacy Policy). – **Terms of Service:** [https://ccxai.com/terms-and-conditions/](https://ccxai.com/terms-and-conditions/)–** Privacy Policy:** [https://ccxai.com/privacy-policy/](https://ccxai.com/privacy-policy/) ### Contributors & Developers This plugin is proudly developed and maintained by **SBNA Software Solutions Pvt. Ltd.** Website: [https://ccxai.com](https://ccxai.com) Support: Contact us via the CCXAI support portal. ### Additional Notes * **SEO Optimization:** Enhance your site’s visibility with keywords like «live chat,» «AI chat WordPress,» and «customer support plugin.» * **Support:** For assistance, refer to the CCXAI documentation or reach out to our support team. * **Future Updates:** Expect features like advanced styling options, multi-language support, and enhanced analytics. ### SEO Keywords live chat, WordPress chatbot, CCXAI integration, AI support widget, secure chat WordPress, customer engagement tool, real-time communication, helpdesk plugin, chat support, CCXAI plugin, support automation, AI widget WordPress, chat assistant WordPress, AI customer service, WordPress live chat plugin, customer support automation ## Captures [⌊Chat widget appearance on the frontend⌉⌊Chat widget appearance on the frontend⌉[ Chat widget appearance on the frontend [⌊Settings screen in WordPress admin⌉⌊Settings screen in WordPress admin⌉[ Settings screen in WordPress admin [⌊Example of an active chat session⌉⌊Example of an active chat session⌉[ Example of an active chat session ## Instal·lació 1. Upload the plugin to the `/wp-content/plugins/ccxai-chat-widget` directory, or install it directly from the WordPress plugin repository. 2. Activate the plugin through the ‘Plugins’ screen in WordPress. 3. Navigate to **Settings > CCXAI Chat Widget**. 4. Enter your **Company Name** and **Customer App Code** (obtained from your CCXAI dashboard). 5. Save your settings. The chat widget will automatically appear on your site. ## PMF ### Do I need a CCXAI account? Yes, a registered CCXAI tenant with access to the Customer Chat Service is required. ### Is the plugin free? Yes, the plugin is free to use. Note that CCXAI services may involve separate pricing plans. ### Can I change the widget style? Currently, customization requires custom CSS. Enhanced styling options are planned for future updates. ### How do I update the Customer App Code? Change the Customer App Code in the plugin settings under **Settings > CCXAI Chat Widget**, save, and refresh your site (hard refresh recommended). The updated code will reflect in the chat widget. ### Why aren’t my changes reflecting? Clear your browser cache (Ctrl+Shift+R) and any WordPress/server cache. Ensure the JavaScript uses the dynamic `sbnaSettings.customerAppCode` value. ## Ressenyes No hi ha ressenyes per a aquesta extensió. ## Col·laboradors i desenvolupadors «SBNA Chat Widget for CCXAI» és programari de codi obert. La següent gent ha col·laborat en aquesta extensió. Col·laboradors * [ SBNA Software Solutions Pvt. Ltd ](https://profiles.wordpress.org/sbna/) [Traduïu «SBNA Chat Widget for CCXAI» a la vostra llengua.](https://translate.wordpress.org/projects/wp-plugins/ccxai-chat-widget) ### Interessats en el desenvolupament? [Navegueu pel codi](https://plugins.trac.wordpress.org/browser/ccxai-chat-widget/), baixeu-vos el [repositori SVN](https://plugins.svn.wordpress.org/ccxai-chat-widget/), o subscriviu-vos al [registre de desenvolupament](https://plugins.trac.wordpress.org/log/ccxai-chat-widget/) per [fisl de subscripció RSS](https://plugins.trac.wordpress.org/log/ccxai-chat-widget/?limit=100&mode=stop_on_copy&format=rss). ## Registre de canvis #### 1.1.6 * Stable release with security validations * Improved user interface * Added consent checkbox for GDPR compliance #### 1.1.5 * Initial public release ## Meta * Versió **1.1.9** * Darrera actualització **fa 11 mesos** * Instal·lacions actives **Menys de 10** * Versió del WordPress ** 5.0 o posterior ** * Provada fins a **6.8.6** * Versió del PHP ** 7.4 o posterior ** * Idioma * [English (US)](https://wordpress.org/plugins/ccxai-chat-widget/) * Etiquetes * [AI chat](https://ca.wordpress.org/plugins/tags/ai-chat/)[chat widget](https://ca.wordpress.org/plugins/tags/chat-widget/) [customer support](https://ca.wordpress.org/plugins/tags/customer-support/)[live chat](https://ca.wordpress.org/plugins/tags/live-chat/) * [Vista avançada](https://ca.wordpress.org/plugins/ccxai-chat-widget/advanced/) ## Valoracions Encara no s'ha enviat cap ressenya. [Your review](https://wordpress.org/support/plugin/ccxai-chat-widget/reviews/#new-post) [Visualitzeu totes les ressenyes](https://wordpress.org/support/plugin/ccxai-chat-widget/reviews/) ## Col·laboradors * [ SBNA Software Solutions Pvt. Ltd ](https://profiles.wordpress.org/sbna/) ## Suport Teniu quelcom a dir? Necessiteu ajuda? [Visualitza els fòrums de suport](https://wordpress.org/support/plugin/ccxai-chat-widget/)