Title: Retention Core: Subscription Cancel Saver for WooCommerce
Author: matthew1287
Published: <strong>28 de setembre de 2026</strong>
Last modified: 28 de setembre de 2026

---

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# Retention Core: Subscription Cancel Saver for WooCommerce

 Per [matthew1287](https://profiles.wordpress.org/matthew1287/)

[Baixa](https://downloads.wordpress.org/plugin/msdk-retention-core.1.0.7.zip)

 * [Detalls](https://ca.wordpress.org/plugins/msdk-retention-core/#description)
 * [Ressenyes](https://ca.wordpress.org/plugins/msdk-retention-core/#reviews)
 *  [Instal·lació](https://ca.wordpress.org/plugins/msdk-retention-core/#installation)
 * [Desenvolupament](https://ca.wordpress.org/plugins/msdk-retention-core/#developers)

 [Suport](https://wordpress.org/support/plugin/msdk-retention-core/)

## Descripció

Retention Core asks subscribers _why_ they are cancelling before WooCommerce Subscriptions
completes the cancel on **My Account  View Subscription**.

This WordPress.org package is the **free** experience:

 * Lightweight cancel survey (vanilla JS — no jQuery on the modal)
 * Editable survey title, intro, and button labels
 * Stable cancel reason IDs stored on the subscription + order note
 * Cancel reason visible on the subscription edit screen in wp-admin
 * Optional email to the site admin when a reason is submitted
 * Reason tallies, top-reason insight, and CSV export under **WooCommerce  Settings
   Retention Core**
 * Editable cancel reasons
 * Assets load only on the View Subscription screen (no shop/checkout bloat)

Pro save flows (win-back offers, status banner, offer email) ship in a **separate
premium package** via Freemius — they are not included in this free download.

Merchant help: [user guide](https://msdk.com.au/retention-core/retention-core-user-guide/)

### Premium Features

A separate premium package (not in this WordPress.org ZIP) adds:

 * Per-reason save offers (Step 2 modal): recurring coupon, pause, or skip next 
   order
 * Gates on each offer: minimum orders, minimum months, and stop after months
 * Apply recurring subscription coupons (`recurring_percent` / `recurring_fee`)
 * Pause next payment by N billing periods, or skip one billing interval (subscription
   stays active)
 * Save results on Reports, plus a Dashboard widget for revenue recovered
 * Status banner on View Subscription while the offer is active
 * Customer email when an offer is accepted
 * Marketing  Win-back offers CPT

Upgrade: [msdk.com.au/retention-core](https://msdk.com.au/retention-core/)

## Captures

[⌊Cancel survey on View Subscription.⌉⌊Cancel survey on View Subscription.⌉[

Cancel survey on View Subscription.

[⌊Win-back offer shown before the cancel goes through (Pro).⌉⌊Win-back offer shown
before the cancel goes through (Pro).⌉[

Win-back offer shown before the cancel goes through (Pro).

[⌊Status banner after the subscriber accepts (Pro).⌉⌊Status banner after the subscriber
accepts (Pro).⌉[

Status banner after the subscriber accepts (Pro).

[⌊Cancel reason reports.⌉⌊Cancel reason reports.⌉[

Cancel reason reports.

[⌊Win-back offers list (Pro).⌉⌊Win-back offers list (Pro).⌉[

Win-back offers list (Pro).

[⌊Offer setup: reason, type, and recurring coupon (Pro).⌉⌊Offer setup: reason, type,
and recurring coupon (Pro).⌉[

Offer setup: reason, type, and recurring coupon (Pro).

## Instal·lació

 1. Install and activate WooCommerce and WooCommerce Subscriptions.
 2. Upload this plugin to `/wp-content/plugins/` or install via Plugins  Add New.
 3. Activate **Retention Core**.
 4. Open **WooCommerce  Settings  Retention Core** to view reports, customize the Survey,
    and edit Reasons.
 5. (Optional) Buy Pro and install the premium package / activate your license under**
    WooCommerce  Retention Core  Account**.

## PMF

### Does it require WooCommerce Subscriptions?

Yes. The plugin will not boot without WooCommerce Subscriptions.

### Does it slow down the shop or checkout?

No. Scripts and styles enqueue only on My Account  View Subscription.

### Does it create custom database tables?

No. Settings live in `wp_options`; cancel data is subscription meta and order notes.

### Will cancel still work if JavaScript fails?

The native Subscriptions cancel URL remains available; the survey may be skipped
for that click.

### Does this plugin phone home?

Licensing and optional usage opt-in are powered by Freemius. See the Freemius privacy
policy and your site’s Privacy Policy suggested text after activation. You can skip
opt-in and still use Free features. Optional merchant cancel-survey emails go to
your WordPress admin address only.

### How do I upgrade to Pro?

Buy Pro at [msdk.com.au/retention-core](https://msdk.com.au/retention-core/), then
activate your license under **WooCommerce  Retention Core  Account** (Freemius delivers
the premium package).

### What coupon types work with Pro offers?

(Pro package only.) WooCommerce Subscriptions recurring coupons: Recurring Product%
Discount and Recurring Product Discount.

## Ressenyes

No hi ha ressenyes per a aquesta extensió.

## Col·laboradors i desenvolupadors

«Retention Core: Subscription Cancel Saver for WooCommerce» és programari de codi
obert. La següent gent ha col·laborat en aquesta extensió.

Col·laboradors

 *   [ matthew1287 ](https://profiles.wordpress.org/matthew1287/)
 *   [ Freemius ](https://profiles.wordpress.org/freemius/)

[Traduïu «Retention Core: Subscription Cancel Saver for WooCommerce» a la vostra llengua.](https://translate.wordpress.org/projects/wp-plugins/msdk-retention-core)

### Interessats en el desenvolupament?

[Navegueu pel codi](https://plugins.trac.wordpress.org/browser/msdk-retention-core/),
baixeu-vos el [repositori SVN](https://plugins.svn.wordpress.org/msdk-retention-core/),
o subscriviu-vos al [registre de desenvolupament](https://plugins.trac.wordpress.org/log/msdk-retention-core/)
per [fisl de subscripció RSS](https://plugins.trac.wordpress.org/log/msdk-retention-core/?limit=100&mode=stop_on_copy&format=rss).

## Registre de canvis

#### 1.0.7

 * Pro: Qualifying rules live on each win-back offer (minimum orders, minimum months,
   stop after months). The shop-wide Offer logic screen is removed.

#### 1.0.6

 * Pro: Skip next order. The subscription stays active and the next payment moves
   forward by one billing interval, so that cycle is not charged and does not ship.
 * Pro: Offer logic. Hide discount coupons until a subscription has enough related
   orders, and prefer a VIP offer after a tenure threshold.
 * Pro: WordPress Dashboard widget for revenue recovered, cancellations intercepted,
   and the top survey reason.
 * Help page under WooCommerce  Settings  Retention Core describing skip, pause,
   tenure rules, and the dashboard.

#### 1.0.5

 * Pro: Save results on Reports. Offers shown, accepted, and declined, next renewal
   kept, cash collected after a save, discount given, and billing deferred for pauses.

#### 1.0.4

 * Fix: Reasons could not be saved. An empty template row blocked the settings form.

#### 1.0.3

 * Plugin Check: reports CSV no longer uses direct filesystem calls, and the empty
   languages folder no longer ships a hidden file.

#### 1.0.2

 * Tested with WordPress 7.1 and WooCommerce 11.1.

#### 1.0.1

 * Free: editable survey copy; merchant email on cancel reason; cancel reason on
   subscription admin; Reports top-reason insight.

#### 1.0.0

 * Survey idempotency per billing cycle; Free Reports section with bars + CSV export.
 * WordPress.org / Freemius packaging: premium-only strip, prefixed classes (`MSDK_RC_*`),
   privacy policy text.
 * Pro (premium package): replace existing subscription coupons with plain-language
   notice; silent skip invalid coupons.
 * Pro: pause advances by billing periods with end-date guard; limited-coupon banner
   hides at remaining 0.

#### 0.1.0

 * Initial release candidate: cancel survey, tallies, Pro coupon/pause offers, status
   banner, offer-accepted email.

## Meta

 *  Versió **1.0.7**
 *  Darrera actualització **fa 2 dies**
 *  Instal·lacions actives **Menys de 10**
 *  Versió del WordPress ** 6.0 o posterior **
 *  Provada fins a **7.1.2**
 *  Versió del PHP ** 8.2 o posterior **
 *  Idioma
 * [English (US)](https://wordpress.org/plugins/msdk-retention-core/)
 * Etiquetes
 * [cancel](https://ca.wordpress.org/plugins/tags/cancel/)[retention](https://ca.wordpress.org/plugins/tags/retention/)
   [subscriptions](https://ca.wordpress.org/plugins/tags/subscriptions/)[survey](https://ca.wordpress.org/plugins/tags/survey/)
   [woocommerce](https://ca.wordpress.org/plugins/tags/woocommerce/)
 *  [Vista avançada](https://ca.wordpress.org/plugins/msdk-retention-core/advanced/)

## Valoracions

Encara no s'ha enviat cap ressenya.

[La vostra ressenya](https://wordpress.org/support/plugin/msdk-retention-core/reviews/#new-post)

[Visualitza totes les ressenyes](https://wordpress.org/support/plugin/msdk-retention-core/reviews/)

## Col·laboradors

 *   [ matthew1287 ](https://profiles.wordpress.org/matthew1287/)
 *   [ Freemius ](https://profiles.wordpress.org/freemius/)

## Suport

Teniu quelcom a dir? Necessiteu ajuda?

 [Visualitza els fòrums de suport](https://wordpress.org/support/plugin/msdk-retention-core/)