Title: Ruby Help Desk
Author: Waseem Senjer
Published: <strong>26 de maig de 2017</strong>
Last modified: 5 d'abril de 2023

---

Cerca extensions

![](https://ps.w.org/ruby-help-desk/assets/banner-772x250.png?rev=1665620)

Aquesta extensió **no s’ha provat en les darreres 3 versions majors del WordPress**.
Segurament no està mantinguda o suportada, i pot tenir problemes de compatibilitat
quan s’usa en versions recents del WordPress.

![](https://ps.w.org/ruby-help-desk/assets/icon-128x128.png?rev=1665617)

# Ruby Help Desk

 Per [Waseem Senjer](https://profiles.wordpress.org/waseem_senjer/)

[Baixa](https://downloads.wordpress.org/plugin/ruby-help-desk.zip)

 * [Detalls](https://ca.wordpress.org/plugins/ruby-help-desk/#description)
 * [Ressenyes](https://ca.wordpress.org/plugins/ruby-help-desk/#reviews)
 *  [Instal·lació](https://ca.wordpress.org/plugins/ruby-help-desk/#installation)
 * [Desenvolupament](https://ca.wordpress.org/plugins/ruby-help-desk/#developers)

 [Suport](https://wordpress.org/support/plugin/ruby-help-desk/)

## Descripció

Ruby Help Desk is a WordPress plugin which works as a customer support platform.
The plugin includes many features such as Frontend submissions, ticket attachments,
Knowledgebase, and statistics.

## Captures

 * [[
 * Front site single ticket view.
 * [[
 * Front site ‘My Tickets’ page, where customers can view their tickets history,
 * [[
 * ‘Submit Ticket’ page where customers can send their tickets to the support team
 * [[
 * The Admin dashboard widget with the Help Desk statistics and recent tickets list.
 * [[
 * Managing tickets in the dashboard.
 * [[
 * Managing tickets statuses in the dashboard with the ability to assign a different
   color for each status.
 * [[
 * Custom Fields builder for the Submit Ticket page.

## Instal·lació

#### Using The WordPress Dashboard

 1. Navigate to the `Add New` in the plugins dashboard
 2. Search for `Ruby Help Desk`
 3. Click `Install Now`
 4. Activate the plugin on the Plugin dashboard

#### Uploading in WordPress Dashboard

 1. Navigate to the `Add New` in the plugins dashboard
 2. Navigate to the `Upload` area
 3. Select `ruby-help-desk.zip` from your computer
 4. Click ‘Install Now’
 5. Activate the plugin in the Plugin dashboard

#### Using FTP

 1. Download `ruby-help-desk.zip`
 2. Extract the `ruby-help-desk` directory to your computer
 3. Upload the `ruby-help-desk` directory to the `/wp-content/plugins/` directory
 4. Activate the plugin in the Plugin dashboard

## PMF

### How can I access the plugin pages after activation?

All of the plugins related pages will be added under one menu item called ‘Ruby 
Desk’, also you will find the same item at the admin bar on top of the dashboard.

## Ressenyes

No hi ha ressenyes per a aquesta extensió.

## Col·laboradors i desenvolupadors

«Ruby Help Desk» és programari de codi obert. La següent gent ha col·laborat en 
aquesta extensió.

Col·laboradors

 *   [ Waseem Senjer ](https://profiles.wordpress.org/waseem_senjer/)
 *   [ WPRuby ](https://profiles.wordpress.org/wprubyplugins/)

[Traduïu «Ruby Help Desk» a la vostra llengua.](https://translate.wordpress.org/projects/wp-plugins/ruby-help-desk)

### Interessats en el desenvolupament?

[Navegueu pel codi](https://plugins.trac.wordpress.org/browser/ruby-help-desk/),
baixeu-vos el [repositori SVN](https://plugins.svn.wordpress.org/ruby-help-desk/),
o subscriviu-vos al [registre de desenvolupament](https://plugins.trac.wordpress.org/log/ruby-help-desk/)
per [fisl de subscripció RSS](https://plugins.trac.wordpress.org/log/ruby-help-desk/?limit=100&mode=stop_on_copy&format=rss).

## Registre de canvis

#### 1.3.4

 * Fixed: checking the correct user ID when checking the owner of the ticket.

#### 1.3.3

 * Fixed: Preventing user to edit the ticket if they are not the owner of the ticket.

#### 1.3.2

 * Fixed: Adding reply templates to Text area field

#### 1.3.1

 * Added: Many actions and filters in order to ease the extending of the plugin.
 * Fixed: Close button shows even if the ticket is closed already

#### 1.3.0

 * Added: replies templates to pre-create ready templates for common issues in the
   tickets.

#### 1.2.0

 * Added: Custom Fields for the Submit Ticket page.
 * Fixed: Assigning new tickets status.

#### 1.1.0

 * Added: Importing WooCommerce products.
 * Added: Importing Easy Digital Downloads products.
 * Fixed: CSS aligning of the dashboard widget.
 * Fixed: Settings default values seeding.

#### 1.0.0

 * Initial release.

## Meta

 *  Versió **1.3.4**
 *  Darrera actualització **fa 3 anys**
 *  Instal·lacions actives **Menys de 10**
 *  Versió del WordPress ** 3.0.1 o posterior **
 *  Provada fins a **6.2.9**
 *  Idioma
 * [English (US)](https://wordpress.org/plugins/ruby-help-desk/)
 * Etiquetes
 * [admin](https://ca.wordpress.org/plugins/tags/admin/)[helpdesk](https://ca.wordpress.org/plugins/tags/helpdesk/)
 *  [Vista avançada](https://ca.wordpress.org/plugins/ruby-help-desk/advanced/)

## Valoracions

Encara no s'ha enviat cap ressenya.

[Afegeix una ressenya](https://wordpress.org/support/plugin/ruby-help-desk/reviews/#new-post)

[Visualitzeu totes les ressenyes](https://wordpress.org/support/plugin/ruby-help-desk/reviews/)

## Col·laboradors

 *   [ Waseem Senjer ](https://profiles.wordpress.org/waseem_senjer/)
 *   [ WPRuby ](https://profiles.wordpress.org/wprubyplugins/)

## Suport

Teniu quelcom a dir? Necessiteu ajuda?

 [Visualitza els fòrums de suport](https://wordpress.org/support/plugin/ruby-help-desk/)

## Feu una donació

Voleu ajudar a què l’extensió millori?

 [ Feu una donació a aquesta extensió ](https://wpruby.com)