Descripció
Sitibus Withdrawal Manager for WooCommerce allows your customers to exercise their right of withdrawal directly from their WooCommerce account, simply and in compliance with EU Directive 2011/83/EU.
The plugin manages the entire flow: from the customer request, to email notification, to admin management, to status update visible to the customer.
Customer Features
- «Request withdrawal» button in the My Orders page (appears only if the order is eligible)
- Guided form with product selection (total or partial) and quantity to return
- Confirmation page with status tracking (Pending / Approved / Rejected)
- Confirmation email on request submission
- Status change notification email (Approved / Rejected)
- PDF download of the withdrawal request
Admin Features
- Dashboard under WooCommerce with request table, status filters, search
- Detail page with refund amount and Approve / Reject buttons
- CSV export of requests
- Metabox in the order with request details
- Custom order status «Withdrawal requested»
- Automatic order notes with history
Configuration
- Setup wizard on first activation
- Automatic creation of «Right of Withdrawal» page as draft
- Configurable withdrawal days (default: 14)
- Partial withdrawal support (select specific products or partial quantity)
- Compatible with Enfold theme
Technical Requirements
- Compatible with HPOS (High Performance Order Storage)
- PHP 8.1 – 8.4
- WordPress 6.8+
- WooCommerce 10+
- No external dependencies required
Instal·lació
- Go to Plugins > Add New > Upload Plugin
- Upload the ZIP file
- Activate the plugin
- Follow the setup wizard
- Customize the «Right of Withdrawal» page automatically created as draft and publish it
PMF
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Is the plugin compliant with EU regulations?
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Yes. The flow is designed to comply with EU Directive 2011/83/EU requirements. A legal review before go-live is always recommended.
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Does it work with HPOS (High Performance Order Storage)?
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Yes, the plugin explicitly declares HPOS compatibility and does not use direct meta_query on legacy tables.
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Can I customize the emails?
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Yes. Emails are integrated into the native WooCommerce email system and can be configured under WooCommerce > Settings > Emails.
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Is partial withdrawal supported?
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Yes. Customers can select individual products and specify the quantity to return (e.g. 2 copies out of 3 ordered).
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How is the refund amount calculated?
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The amount is calculated proportionally to the requested quantities, including VAT. It appears in the admin dashboard and notification email. The actual refund must be processed manually.
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Does it work with the Enfold theme?
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Yes, it includes targeted CSS overrides for Enfold compatibility without modifying the theme.
Ressenyes
No hi ha ressenyes per a aquesta extensió.
Col·laboradors i desenvolupadors
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Registre de canvis
1.0.0
- Initial stable release
- OOP structure with WEW\ namespace, PSR-4 autoload, HPOS compatibility
- Conditional withdrawal button (completed + paid + within period + no existing request)
- Withdrawal form with full EU flow (total/partial, partial quantity)
- HTML emails to customer and admin via native WooCommerce email system
- Refund amount calculated proportionally in emails and dashboard
- Custom order status «Withdrawal requested»
- Admin dashboard with filters, search, Approve/Reject, CSV export
- Customer-side status tracking
- Downloadable PDF of the request
- First-activation setup wizard
- Automatic creation of «Right of Withdrawal» page as draft
- .pot file for translations
- Compatible with PHP 8.1-8.4, WordPress 6.8+, WooCommerce 10+