Knowledge Base for Documentation and FAQs

Descripció

The best WordPress Knowledge Base plugin

Instantly create an online self-service Knowledge Base for your users, customers and employees.

✅ Why Choose Echo Knowledge Base?

  • It’s an easy-to-use plugin for your WordPress website.
  • Choose from ready to use professional designs.
  • Match your theme with a simple frontend Editor, no coding required.
  • Organize your articles and categories into five levels of hierarchy.
  • All essential features are free, plus get access control and more with add-ons.
  • Friendly and timely support from our team.

Layouts
* Basic Layout – Demo 1 here
* Basic Layout – Demo 2 here
* Tabs Layout – Demo 3 here (Multi Product Example)
* Tabs Layout – Demo 4 here (Multi Product Example)
* Category Layout – Demo 5 here

See our knowledgebase documentation here

✅ KEY FEATURES

  • Set up in 5 minutes
  • Organize your documentation by team, product, and service using the Tabs Layout
  • Coded for best SEO results
  • Fast search bar with listed results
  • Five levels of hierarchical documentation
  • Ordering of articles and categories alphabetically, chronologically, or in any other order
  • Add tags, breadcrumb, back button, and comments to your documents
  • Includes auto-generated TOC
  • Supports RTL, WCAG accessibility, and WPML
  • Responsive design that works with any theme
  • Shortcode and templates designed for Frequently Asked Questions

💡 EASY TO STYLE WITH PRE-MADE DESIGNS

  • Choose from 26 professional pre-made designs, no coding required.
  • Enjoy a variety of colors, styles, and layouts.
  • Switch between designs with a single click.
  • Choose from Basic, Tabs, and Category Focused Layouts.

💡 WORKS WITH BUILDERS

  • Compatible with Elementor and Templates
  • Works with Beaver Builder, Divi, Visual Composer, and others.

💡 HIGHLY CUSTOMIZABLE

  • Enjoy an easy and simple visual Editor.
  • Change any text labels shown on the front-end.
  • Set colors, styles and enable or disable features.
  • Change typography (font family and size) for article and category names, TOC, breadcrumbs, and more.

💡 TABLE OF CONTENTS (TOC)

Interactive Table of Contents that is sticky / floating at the side of the article.

🚀 Add-ons Features

  • Control access and permissions based on groups, WordPress users and roles, and custom roles.
  • Control public and private articles and who can read, write, and edit articles.
  • Create multiple Knowledge Bases with separate articles, categories, tags, and more.
  • Create Sidebar and Grid layouts.
  • Import articles and categories.
  • Vote on articles, add a feedback form, and learn from analytics.
  • Use widgets and shortcodes for categories, articles, and the search bar.
  • Replace articles with PDFs, external docs, video links, and more.
  • Filter search by category.
  • Use Advanced search analytics to determine the most popular and empty searches.
  • Use advanced search with custom backgrounds and support links.

Use Cases

  • Frequently Asked Questions (FAQs)
  • Internal knowledge base for company employees and teams on an intranet
  • External knowledge base for customers
  • Products and services documentation
  • Product manuals
  • E-commerce websites
  • Standards and policies at government agencies
  • Schools and colleges (eLearning)

Enjoy many other features to help you build better documentation:

  • Linking Categories to the Category Archive Page
  • Counter of articles in categories
  • Customizable article slug to include category name
  • Controlling the length of the list of articles under each category.
  • Upload custom images for categories
  • Developer hooks into article output.
  • And much more.

💡 GO FURTHER WITH ADD-ONS

PRO Bundle
See our PRO Bundle.

Access Manager
Access Manager allows administrators, companies, and organizations to control and restrict access to their private Knowledge Base based on WordPress user accounts. Grant permission using roles and groups.

Elegant Layouts
Elegant Layouts adds Grid and Sidebar Layouts. Use Grid Layout or Sidebar Layout for KB Main page or combine Basic, Tabs, Grid and Sidebar layouts in a variety ways. Learn More.

Multiple Knowledge Bases
Create Multiple Knowledge Bases, one for each product, service, topic or department. Each Knowledgebase has separate articles, URLs, KB Main Page and admin screens. Learn More.

Advanced Search
Enhance users search experience and view search analytics including popular searches and no results searches. Learn More.

Article Rating and Feedback
Let your readers rate the quality of your articles and submit insightful feedback. Utilize analytics on the most and least rated articles. Learn More.

Widgets
Add Knowledgebase Search, Most Recent Articles and other Widgets and Shortcodes to your articles, sidebars and pages. Learn More.

Links Editor for PDFs and More
Set Articles to link to PDFs, pages, posts and websites. Learn More.

Articles Import and Export
Import and export articles and their content, comments, categories, tags, and attachments. Migrate and copy articles between KBs. Edit articles outside of WordPress. Learn More.

  • (PRO) Grid Layout – Demo 5 here
  • (PRO) Sidebar Layout – Demo 8 here
  • (PRO) Links – Demo 9 here

About The Authors

We are the proud developers of the Creative Add-Ons for Elementor plugin.

Captures

  • Basic Layout example with images

  • Tabs Layout example with images

  • Categories Focused Layout example with icons

  • Article page with breadcrumb, back button, print button, Table of Content, widgets, and more

  • Styles for Category Archive Page

  • Drag and drop to reorder articles and categories

  • Change colors and styles easily in KB frontend Editor

  • Adjust the width and content of sidebars with KB frontend Editor

  • PRO version: Advanced Search with analytics showing popular and not-found searches

  • PRO version: Elegant Layouts with Category sidebar and list of articles

  • PRO version: Access Manager to restrict access to knowledge base content

  • PRO version: Advanced Search and Sidebar from Elegant Layouts

  • Tabs Layout example

Instal·lació

You can install the Knowledge Base for Documents and FAQs from your WordPress Dashboard or manually upload it through FTP.

OPTION 1: Install Knowledgebase Plugin from WordPress Dashboard

  1. Navigate to Plugins -> Add New.
  2. Search for ‘Knowledge Base for Documents and FAQs’ and install the plugin.
  3. Activate the plugin in the Plugins menu.
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

OPTION 2: Manually Upload Plugin Files

  1. Download the plugin file from the plugin page: echo-knowledge-base.zip.
  2. Unzip the file echo-knowledge-base.zip.
  3. Upload the ‘echo-knowledge-base’ folder to your ‘/wp-content/plugins’ directory (do not rename the folder).
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

PMF

Where can I find complete documentation on your knowledgebase?

Full searchable docs can be found at Knowledge Base

Ressenyes

20 octubre 2021
I had two questions. They were answered within less than 10 minutes and included screenshots to make everything very easy to understand. I don't ever remember experiencing this kind of customer service with any other software. I am totally impressed!!!!! PS: Not to mention that the plugin is the BEST FAQ plugin I have used, and I have tried a few. This is the winner on all fronts!
14 octubre 2021
I report a bug about the free version on their forum and they fixed it in a couple of hours. Never seen that before! Super fast.
13 setembre 2021
I had an issue with categories not populating and after contacting Echo Plugins support, it was quickly resolved. My ticket was responded to within minutes after submitting it and after a few emails back and forth, the issue was fixed. Superb support for a great plugin. This plugin does exactly what I need it to do so I am very happy that my issue was fixed. Thank you!
10 juliol 2021
Fast support, day or night. Great options, but not bloated. Easy to use and based around WP core. No problems on PHP 8.
6 juliol 2021
There are many knowledge base plugins available, but most of them only provide basic features for free (if any). The free version of Echo-KB offers a surprising amount of options. Additionally, the price of add-ons is very reasonable. Furthermore, it has an easy-to-use interface that enables you to modify the main knowledge base page, such as the default text for search buttons, etc. The last is particularly useful for a non-English website. Furthermore, it seems to work well with a Right-to-Left website without any CSS tweaks, which is not true for most plugins and themes out there. Well done!
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Registre de canvis

8.4.0

Release Date: Nov 26, 2021

  • New: control speed of TOC scrolling
  • Update: Add import/export add-on links
  • Update: Allow private articles
  • Update: Various fixes and improvements.

8.3.0

Release Date: Nov 11, 2021

  • Update: Setup Wizard improvements.
  • Update: Various fixes and improvements.

8.2.2

Release Date: Oct 12, 2021

  • Fix: search finds only publish posts
  • Fix: Cleanup and minor fixes

8.2.1

Release Date: Sep 30, 2021

  • Update: resolve rare update issue

8.2.0

Release Date: Sep 30, 2021

  • Update: Add more access control settings
  • Fix: Cleanup and minor fixes

8.1.1

Release Date: Sep 17, 2021

  • Fix: Issue with post being array
  • Fix: Cleanup and minor fixes

8.1.0

Release Date: Sep 16, 2021

Changes:
* New: Access control – choose what Authors and Editors can change and if they can view analytics
* New: On the Category Archive Page, the author, date and category can be turned on or off
* New: Option to include or exclude articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

8.0.1

Release Date: Aug 19, 2021

Changes:
* Update: do not include articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

7.7.0

Release Date: May 20, 2021

Changes:
* New: Typography font options for text
* New: Custom icons for sub-categories in Categories Layout
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.6.0

Release Date: May 2, 2021

Changes:
* Update: Accessibility
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.5.0

Release Date: Apr 9, 2021

Changes:
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.4.0

Release Date: Mar 27, 2021

Changes:
* New: Search hit and miss counter
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.3.1

Release Date: Feb 28, 2021

Changes:
* Fix: Issue with Multi-network and editor

7.3.0

Release Date: Feb 28, 2021

Changes:
* Update: preparation for WordPress 5.7
* Update: theme presets
* Fix: Cleanup and minor fixes

7.2.1

Release Date: Feb 5, 2021

Changes:
* Fix: Frontend Editor loading
* Fix: Cleanup and minor fixes

7.2.0

Release Date: Jan 31, 2021

Changes:
* New: Print button on article pages
* Fix: Cleanup and minor fixes

7.1.0

Release Date: Jan 24, 2021

Changes:
* New: Print button on article pages
* New: Article header rows
* New: Choose KB theme presets on the KB Main Page
* Update: Article comments can now be controled by article comments option.
* Update: Improvements for the frontend Configuration Editor
* Fix: Cleanup and minor fixes

7.0.3

Release Date: Dec 18, 2020

Changes:
* Update: Moved Article comments to within article width
* Fix: Fixes for the frontend Configuration Editor
* Fix: Cleanup and minor fixes

7.0.0

Release Date: Nov 20, 2020

Changes:
* New: Frontend Configuration Editor (beta)
* New: Sidebar paading on all side configuration
* Fix: Cleanup and minor fixes

6.9.0

Release Date: Oct 16, 2020

Changes:
* New: TOC Heading lower limit
* Update: Rating can be switched off per KB
* Fix: Cleanup and minor fixes